Is first direct right for me?

What we're looking for

As much as we’re looking for the right kind of people to deliver the award winning service that our customers expect, it’s equally important we fit your criteria as well. Are you original and always on? Do you have a passion for life and take pride in your work?

Here at first direct, our values are passion, pride, playful, always on, family and original. We live and breathe them everyday; they’re what make our people tick. Although we have a diverse workforce where individuality is embraced, each member of our family share our values and have certain traits that make them, well, first direct.

We’ve put together a culture quiz based on our values to help you decide if first direct has the potential to be your employer of choice. It’s just for fun, so we won’t judge you on the outcome and your score will not form part of the recruitment process. To show you our playful side, we’ve included some games too. Go on, give it a try.

Take our culture quiz


Unspent convictions

It depends on the conviction. It's best to be open and honest with us at interview and tell us about any unspent convictions, including motor convictions. A criminal record check is required if you are successful at interview. There is no requirement to disclose spent convictions.

Credit checks at first direct

If you fail your credit check it means we won't be able to offer you a job at this moment in time. That's not to say we won't be able to offer you one in the future though, once you've sorted it all out.

Previous first direct or HSBC employees

It's always great to hear people want to come back to the first direct/HSBC family. Whether you can apply again depends on your reason for leaving so why not give us a call to discuss in more detail.


Working for us

Working for us

With a trophy cabinet fit to burst with prestigious awards and accolades from the likes of Which?, Moneywise and Cool Brands to name but a few, it’s no secret that we’re loved by our customers and industry experts alike.

Learn what it's like to work here

About us

About us

Since we began back in 1989, we have always been at the forefront of delivering amazing customer service alongside innovative ideas. It's what comes naturally to us.

Not only were we the UK's first telephone bank, but the first to offer an around the clock service to suit the needs of our customers, 365 days per year. In short, we’re the black and white bank with the big personality.

Read more about first direct

How to apply

How to apply

Once you've done your research, you should hopefully have a good idea of what life at first direct is all about. Have we ticked all the right boxes for you?

Get help with the application