What you'll do
A permanent role with career prospects starting end August 2019. We’re holding Employment Workshops in May for Apprentices interested in applying. Included is what you need to know about us, writing CVs, application forms, interview techniques and preparation, plus a guide to recruitment assessments. We want people people to join our enthusiastic and dynamic Call Centre team delivering multi-award winning customer service every day. Working in our fast-paced contact centre, you’ll take inbound calls to answer queries from customers about their everyday (or not so everyday!) banking. You don’t need to have experience, but a passion for people, commitment to growing our business and a can do attitude. What do you need? • Maths and English GCSE grade 5 or equivalent • to work a variety of shifts including early start, late evenings and weekends • availability 8:30am - 4pm, Monday to Friday for training • ideally some work experience where you have dealt with customers.
When you'll work
Full time Customer Service Representative vacancies, working 35 hours per week. Shifts are a mixture of days/evenings and weekends
You‘ll be working in a busy, challenging and constantly evolving environment with regular performance measures. What adds the sparkle here at first direct? • great communicators who listen as well as talk • team players with a genuine passion for delivering amazing customer service • fast paced learners who enjoy variety and can embrace change • self-starters who want to be high achievers • understanding our customer’s needs and the ability to talk confidently about our award winning products and services • real commitment to our customers, business and success.
What you'll get
• a nationally recognised Customer Service apprenticeship qualification • starting salary of £18,200 plus discretionary annual bonus • excellent holiday allowance and a chance to buy an additional week each year • choice of fixed shift patterns over 4 or 5 days (our shifts range between 6am – 1am, 7 days a week) • fantastic career progression • first direct arena perks • free parking and daily shuttle bus to and from Leeds City Centre • on-site gym with personal trainer • concierge services and on-site shopping • pension and Sharesave scheme • 10 weeks training. If developing skills to deliver amazing service, earning a qualification and being part of a growing, bank sounds like your thing, contact us to join one of our workshops. Send a current CV and covering letter quoting Apprenticeships19 in the email subject to firstname.lastname@example.org or call us on 0800 1000127. Closing date for final applications is 1 June 2019.