Hamilton Apprentice Level 3 Customer Service Representative

What you'll do

We want people people to join our enthusiastic and dynamic Contact Centre team delivering multi-award winning customer service every day. Working in our fast-paced environment, you will take inbound calls to answer queries from customers about their everyday (or not so everyday) banking. You don’t need to have experience, but a passion for people, commitment to growing our business and a can do attitude.

Start Date is 27th August 2019. You will enjoy a full induction and training course, 10 weeks in total. You will do six weeks to start with and another four weeks later in the year that is designed to get you up to speed on the systems, products and services we offer. As the training is intensive it is important that you are able to attend the whole of the course, so consequently, you will be unable to take any holidays during your training period. Training is Monday - Friday 08:30 - 16:00.

When you'll work

Full time Customer Service Representatives work 35 hours per week. Shifts are a mixture of days/evenings and weekends. You‘ll be working in a busy, challenging and constantly evolving environment with regular performance measures.

To be successful, you will have, •a minimum National 5 in English and Maths • great communication skills to listen as well as talk • be a team player • have a genuine passion for delivering amazing customer service • fast paced learners who enjoy variety and can embrace change • self-starters who want to be high achievers • understanding our customer’s needs and the ability to talk confidently about our award winning products and services • real commitment to our customers, business and success.
•The apprentice programme requires a commitment of 18 months – 2 years.

What you'll get

•a nationally recognised Providing Financial Services modern apprenticeship and •a Certificate in Retail Banking Conduct of Business (CertRBCB), • starting salary of £18,200 plus discretionary annual bonus, • excellent holiday allowance and a chance to buy an additional week each year, • choice of fixed shift patterns over 4 or 5 days (our shifts range between 6am – 1am, 7 days a week), • free parking, • on-site gym with personal trainer, • concierge services and on-site shopping, • pension and Sharesave scheme

If developing skills to deliver amazing service, earning a qualification and being part of a growing, bank sounds like your thing, contact us. Send a current CV and covering letter quoting Apprenticeships19 in the email subject to or call us on 0800 1000 127.

Print the page


Working for us

Working for us

With a trophy cabinet fit to burst with prestigious awards and accolades from the likes of Which?, Moneywise and Cool Brands to name but a few, it’s no secret that we’re loved by our customers and industry experts alike.

Learn what it's like to work here

About us

About us

Since we began back in 1989, we have always been at the forefront of delivering amazing customer service alongside innovative ideas. It's what comes naturally to us.

Not only were we the UK's first telephone bank, but the first to offer an around the clock service to suit the needs of our customers, 365 days per year. In short, we’re the black and white bank with the big personality.

Read more about first direct

How to apply

How to apply

Once you've done your research, you should hopefully have a good idea of what life at first direct is all about. Have we ticked all the right boxes for you?

Get help with the application