What you'll do
We want people people to join our enthusiastic and dynamic Contact Centre team delivering multi-award winning customer service every day. Working in our fast-paced environment, you will take inbound calls to answer queries from customers about their everyday (or not so everyday) banking. You don’t need to have experience, but a passion for people, commitment to growing our business and a can do attitude.
Start Date is 27th August 2019. You will enjoy a full induction and training course, 10 weeks in total. You will do six weeks to start with and another four weeks later in the year that is designed to get you up to speed on the systems, products and services we offer. As the training is intensive it is important that you are able to attend the whole of the course, so consequently, you will be unable to take any holidays during your training period. Training is Monday - Friday 08:30 - 16:00.
When you'll work
Full time Customer Service Representatives work 35 hours per week. Shifts are a mixture of days/evenings and weekends. You‘ll be working in a busy, challenging and constantly evolving environment with regular performance measures.
To be successful, you will have,
•a minimum National 5 in English and Maths
• great communication skills to listen as well as talk
• be a team player
• have a genuine passion for delivering amazing customer service
• fast paced learners who enjoy variety and can embrace change
• self-starters who want to be high achievers
• understanding our customer’s needs and the ability to talk confidently about our award winning products and services
• real commitment to our customers, business and success.
•The apprentice programme requires a commitment of 18 months – 2 years.
What you'll get
•a nationally recognised Providing Financial Services modern apprenticeship and •a Certificate in Retail Banking Conduct of Business (CertRBCB), • starting salary of £18,200 plus discretionary annual bonus, • excellent holiday allowance and a chance to buy an additional week each year, • choice of fixed shift patterns over 4 or 5 days (our shifts range between 6am – 1am, 7 days a week), • free parking, • on-site gym with personal trainer, • concierge services and on-site shopping, • pension and Sharesave scheme
If developing skills to deliver amazing service, earning a qualification and being part of a growing, bank sounds like your thing, contact us. Send a current CV and covering letter quoting Apprenticeships19 in the email subject to email@example.com or call us on 0800 1000 127.