facts
- first direct has 1.2 million customers and we employ 3,400 people
- we are the largest text messaging bank in the UK, sending 3.5 million text messages to customers every month
- 40% of our sales are on the internet
- we handle around 235,000 telephone calls every week
- 13,000 calls are received every day outside traditional office hours
- we receive 500 overseas calls a day
And...
- according to Research International, first direct has the most satisfied customers of any UK bank.
To see the collection of awards we've picked up along the way, please select the link below.
